ERR 3 - 索尼 电视

中文

含义

错误码ERR 3表示软件更新失败。该代码表示声吧在尝试更新固件时检测到错误，可能发生在下载、验证或写入固件的任一阶段，导致声吧停留在当前版本或进入不可用状态。

常见原因

1. 固件更新过程中WiFi网络不稳定，下载的固件包不完整
2. USB固件更新文件与声吧型号不匹配，型号ID校验失败
3. 声吧内部存储空间不足，无法存放下载的固件包
4. 固件更新文件在下载或传输过程中损坏，CRC校验不通过
5. 声吧电池电量（便携型号）不足以完成整个更新流程

自助排查

1. 确保WiFi信号稳定（至少2格以上），重启路由器后重试更新
2. 从索尼官方网站下载对应型号的正确固件版本，通过U盘更新
3. 清除声吧连接记录和设置后重新执行固件更新
4. 如多次更新仍失败，联系索尼售后获取强制刷机工具和指导

English

Meaning

Error code ERR 3 indicates a software update failure. This code indicates that the soundbar detected an error while attempting a firmware update, which may occur during the download, verification, or write phase, leaving the soundbar on the current version or in an unusable state.

Common Causes

1. Unstable WiFi network during firmware update, incomplete firmware package downloaded
2. USB firmware update file does not match the soundbar model, model ID verification failed
3. Insufficient internal storage on the soundbar to accommodate the downloaded firmware package
4. Firmware update file corrupted during download or transfer, CRC check failed
5. Soundbar battery level (portable models) too low to complete the update process

Self-Check Steps

1. Ensure stable WiFi signal (at least 2 bars), restart the router, and retry the update
2. Download the correct firmware version for your model from the Sony official website and update via USB
3. Clear the soundbar’s connection history and settings, then retry the firmware update
4. If updates continue to fail, contact Sony support for forced flashing tools and instructions